All dates and times are listed as Western Australian time (+0800 GMT) unless otherwise noted.
Planned and historic events will be added as notified by upstream providers, third parties, or as soon as reasonably possible. Unplanned but ongoing disruptions will be added and updated as they occur.
Current Service Impact
None. Everything is working nicely!
Upcoming Maintenance
2024-10-08 12:00am – 6:00am
Third party planned network maintenance. Outage duration up to 60 minutes.
Historic Outages
2024-08-24 4:00am – 10:00am
Third party fibre was damaged between Busselton and Perth. 4G failover was put in place to provide connectivity in a backup manner whilst a technician was dispatched to repair the damage. 4G connectivity became effective at 10am. Fibre services were confirmed restored at 5pm and failed-back transparently.
2024-08-08 12:00am – 6:00am
Third party planned network maintenance. Outage duration up to 30 minutes.
2024-05-31 12:00am – 6:00am
Third party planned network maintenance. Outage duration up to 60 minutes.
2024-04-09 12:00am – 6:00am
Third party planned network maintenance. Outage duration up to 60 minutes.
2024-01-31 12:00am – 06:00am
Third party planned network maintenance. Outage duration up to 60 minutes.
2024-01-24 12:00am – 06:00am
Third party planned network maintenance. Outage duration up to 120 minutes.
2023-12-14 12:00am – 06:00am
Third-party planned network maintenance. Outage duration up to 5 minutes.
2023-12-15 Update: Outage went for 2 hours 8 minutes. Query raised with upstream provider.
2023-11-17 12:00am – 06:00am
Third party planned network maintenance. Outage duration up to 30 minutes.
2023-11-14
On Nov 14th 2023 at 3:46pm, subscribers on the primary ‘LTU 1’ network suffered packet loss and degraded throughput. Initial investigations showed a significant drop in signal quality, with no clear change or event underpinning the change.
Updates were pushed out to affected devices to improve connectivity reliability whilst investigations are ongoing, although connections are currently experiencing degraded throughput.
Update 2023-11-16: Confirmed failed hardware, being replaced by vendor. Temporary replacement hardware installed to mitigate all customer impact.
Update 2023-12-27: Replacement hardware arrived, booked to install.
2023-10-18 01:00am – 07:00am
Third party planned network maintenance. Outage duration up to 30 minutes.
2023-10-05 5:30am
Available customer bandwidth was degraded for 59 minutes due to a repeated and sustained series of connection attempts to core network infrastructure from external locations. Mitigations were put in place to block these inbound connection attempts and prevent future potential interruptions. A complete service outage occurred for one minute at 6:29am to apply these changes, and by 6:48am the issue was confirmed resolved.
2023-09-15 1:15am
An 8 minute planned outage occurred overnight for upstream provider works.
2023-09-07 0:30am
A 1 minute outage occurred for an upstream provider works.
2023-09-05 1:47am
A 1 minute outage occurred for an upstream provider works.
2023-08-30 3:52pm
A unexpected 4 minute outage occurred during to remedy an issue observed affecting customers.
2023-08-13 10:34
A 3 minute planned outage occurred for out-of-band security updates.